A safe place for Shelter of Serenity residents to receive homelessness assistance while rebuilding their lives and transitioning to independent living through transitional housing.
Shelter of Serenity is an organization dedicated to providing transitional housing and comprehensive support for individuals in need, focusing on homelessness assistance. We offer food, shelter, and social and emotional assistance to help guide individuals toward independent living and self-sufficiency.
1/4
Help us provide homelessness assistance and support to those in need, enabling them to transition into independent living through our transitional housing programs.
Shelter of Serenity (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information of all visitors, donors, and users of www.shelterofserenity.org.
This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website and services.
1. Information We Collect
We may collect personal information that you voluntarily provide, including your name, email address, phone number, donation and payment details, and any information submitted through forms on our website.
We may also automatically collect certain non-personal information such as your IP address, browser type, device information, pages visited, time spent on the site, and data collected through cookies or similar tracking technologies.
We do not intentionally collect sensitive personal information such as race, religion, or political affiliation.
2. Why We Collect Your Information
We collect your information to process donations, provide receipts, respond to inquiries, communicate with you, improve our website and services, maintain internal records, and comply with legal obligations. We may also send updates or communications when permitted.
We retain your information only for as long as necessary to fulfill these purposes or as required by law.
3. Payment Processing
All online donations are processed through secure third-party platforms. We do not store your full credit card information. These payment processors handle your information in accordance with their own privacy and security policies.
4. How We Share Information
Shelter of Serenity does not sell, rent, or trade your personal information. We may share information only when necessary to process transactions, operate our website, comply with legal obligations, or protect our rights, users, or property.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve functionality. You may disable cookies through your browser settings at any time.
6. Your Privacy Rights (California Residents)
If you are a California resident, you have the right to request access to your personal information, request deletion of your information, and understand how your data is used. To make a request, please contact us using the information below.
7. Data Security
We take reasonable administrative and technical measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us at:
Shelter of Serenity
Email: antonette@shelterofserenity.org
Phone: 951.977.0223
Website: www.shelterofserenity.org
By using this website, you agree to the terms of this Privacy Policy.
Shelter of Serenity is a charitable organization committed to providing safe, stable housing and supportive environments for individuals in transition. We deeply appreciate all donations that support our mission.
This Donation Refund Policy outlines the circumstances under which refunds may be issued.
1. General Policy
All donations made to Shelter of Serenity are considered voluntary and non-refundable. Donations are used to support housing, operational costs, and services that directly impact the individuals we serve.
2. Errors in Donation Amount or Duplicate Transactions
If you believe that a donation was made in error, in an incorrect amount, or if a duplicate transaction occurred, please contact us within 7 days of the transaction date. We will review your request and, if appropriate, issue a refund.
3. Unauthorized Transactions
If you believe your payment method was used without your authorization, please contact us immediately. We recommend that you also contact your financial institution or payment provider. We will work in good faith to investigate and resolve the issue.
4. Processing Refunds
Approved refunds will be processed using the original method of payment whenever possible. Please allow 7–10 business days for the refund to be completed, depending on your financial institution.
5. Third-Party Payment Platforms
All donations are processed through third-party platforms. Refund requests may also be subject to the policies and procedures of these platforms.
6. Recurring Donations
If you have enrolled in a recurring donation, you may cancel future payments at any time through the payment platform or by contacting us directly. Refunds will not be issued for past recurring donations once processed.
7. Contact Us
If you have questions about this policy or would like to request a refund, please contact us at:
Shelter of Serenity
Email: antonette@shelterofserenity.org
Phone: 951-977-0223
Website: www.shelterofserenity.org
We are grateful for your support and understanding. Your contributions help us provide safe housing and a path forward for those in need.
Shelter of Serenity
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.